1. Operator and contact
The site is operated by Originalexceptio.world, Asematie 4, 01300 Vantaa, Finland. Email: talk@originalexceptio.world. Communications in English are welcome; we may reply in Finnish or English depending on staff availability.
2. Eligibility and accounts
You must be at least eighteen years old or have verifiable parental consent where local law requires it. You are responsible for the accuracy of information you submit. If account features are introduced in the future, you must safeguard credentials and notify us of suspected misuse.
3. Product nature and information
Eloma is positioned as a food supplement unless a specific listing states otherwise. Descriptions highlight formulation characteristics and routine fit; they are not medical advice. Always read the physical label and follow directions. Pregnant or nursing individuals, people taking medication, and anyone with medical questions should consult a qualified professional before use.
Label priority
If the website and product label differ, the label and package insert prevail for ingredients, allergens, and serving limits.
Availability
We may adjust assortment, pricing, and shipping regions based on regulation and logistics. Errors may occur; we will correct obvious mistakes before contract formation where consumer law requires.
4. Advertising and marketing (Finland and EU)
Marketing on this site is intended to comply with Finnish law and EU rules on food information and food supplements, including Regulation (EC) No 1924/2006 on nutrition and health claims. We do not claim that Eloma diagnoses, treats, cures, or prevents disease. Illustrative figures and customer quotes describe service, packaging, or individual experiences where stated; they are not guarantees of results or typical outcomes. Where mandatory consumer rights under Finnish law conflict with a sentence in these Terms, your statutory rights prevail.
5. Orders, pricing, and payment
Prices include applicable VAT for Finnish sales unless stated otherwise at checkout. Additional duties may apply outside the EU. A contract is formed when we send an order confirmation if required by applicable consumer rules, or when we expressly accept your order.
We may refuse or cancel orders in cases of fraud suspicion, stock shortage, export restrictions, or manifest pricing errors. Payment processing partners handle card data under their terms; we receive confirmation tokens rather than full card numbers when modern tokenization is used.
6. Intellectual property
Unless noted, site content including text, layout, graphics, and trademarks is owned by us or licensed to us. You may not copy, scrape, mirror, or exploit content commercially without written permission except as allowed by mandatory exceptions such as temporary reproduction for browsing.
7. Acceptable use
You agree not to interfere with site security, probe for vulnerabilities without authorization, distribute malware, harvest data automatically without consent, harass staff or other users, or use the site for unlawful discrimination or harassment. We may suspend access for breaches.
8. Disclaimer of warranties
To the maximum extent permitted by law, the site and any downloadable materials are provided “as is” without warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not guarantee uninterrupted access.
9. Limitation of liability
To the extent permitted by mandatory consumer protection law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, goodwill, or data arising from site use. Our aggregate liability for direct damages related to the site in any twelve-month period is limited to the amount you paid us for the transaction giving rise to the claim, except where limitation is prohibited.
Nothing in these Terms excludes liability for death or personal injury caused by negligence where such exclusion is unlawful.
10. Governing law and disputes
These Terms are governed by the laws of Finland, without regard to conflict-of-law rules that would send disputes to another jurisdiction’s laws. Consumers retain mandatory rights in their country of residence where applicable.
We encourage informal resolution first. EU consumers may use the ODR platform for online dispute resolution where relevant. Courts in Finland may have jurisdiction subject to consumer protections.
11. Changes
We may update these Terms by posting a revised version with a new effective date. Material changes may be highlighted on the homepage or by email if we have your address. Continued use after changes constitutes acceptance where legally valid.